FAQ – Homeroast.dk
Homeroast.dk is your ultimate online platform for premium equipment and accessories for coffee roasting and brewing. Whether you're just starting out or are an experienced home barista, we have products designed to elevate your coffee experience to new heights.
Air-roasting is a modern method where hot air roasts the coffee beans evenly and precisely. The benefits are:
- Less risk of burnt beans
- Reduced smoke development
- Full control over the roasting process
The method is perfect for light and medium roasted beans.
To ensure the longevity of your coffee roaster, we recommend:
- Wipe the roasting chamber with a dry cloth or a gentle tissue
- Avoid strong cleaning agents, as they can damage the surface.
Yes! With the app, you can easily share your unique roasting profiles with friends or other coffee enthusiasts. The app also allows you to save and repeat your favorites with precision.
Having issues? Our customer service is ready:
- Contact us for troubleshooting
- We offer assistance, repair, or replacement as needed
We accept:
- Credit cards (Visa, Mastercard, etc.)
- PayPal
All payments are secured with encryption.
Yes, we ship to most countries with DHL, UPS, GLS, and other reliable carriers. Check delivery options and prices by selecting your country and currency on the website.
Yes, you have a 30-day return policy on unopened and unused products, but this does not apply to products made to order. Contact customer service to initiate the process.
The app is available for iOS, Android, and Windows and is free. Download it via the links under the product descriptions on our website—it provides access to advanced roasting features.
All products come with a warranty that covers defects in materials and workmanship.
- The period varies by product.
- In case of defects, we offer free repair or replacement.
Yes! Once the order is shipped, you'll receive an email with a tracking number so you can follow the package via our shipping partner.
We offer express delivery with flexible options, so you can choose what suits you best.
Yes, we offer bulk discounts — especially for businesses and cafés. Contact our sales team for a customized quote.
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We are here for you via:
- Email: kontakt@homeroast.dk
- Chat on the website
- Phone (weekdays, response within 24 hours)
We don't have a physical store yet, but we offer:
- Detailed product descriptions
- High-resolution images
- User reviews
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